Duke University Medical Center Library Online

We're here to help: either online, by phone, or in person!

IM us at dukemclref

Reference staff are available Monday - Friday 9 am - 5 pm.
Chat directly from this page, or IM us using your AOL, Yahoo, Google Talk or Meebo account.
If you have a wireless PDA and an AOL screen name, you can download AIM for your Palm or PocketPC.
While we will attempt to answer all your questions via IM, we may ask you to email us if your question requires more detailed instructions, information, or research assistance.
Please do not send protected health information through this service: IM is not encrypted and is not a Duke-housed system.
This service is exclusively for Duke faculty, students, staff and patients.
Please let us know what you think about this service by completing a two question survey

Text Us by Cell Phone

Enter "dukemclref:" followed by your question in the textbox and send the message to 265010
Don't forget the colon after our buddy name.
You'll get a response back to your cell phone.
Your normal text message rates and character limits apply.

By Phone
Call us at (919) 660-1100 and ask to speak to a librarian. Reference staff are available Monday - Friday 9 am - 5 pm.

By Email -- Please use this form or email us at mclref@mc.duke.edu.

Email is checked once a day at 9 am, Monday through Friday. If your question is urgent, please call or IM us.
While we respond to most questions within 24 hours, response time will depend on the nature of the question.
This service is primarily for members of the Duke University community or for questions about the Medical Center Library's collections. Please note that these questions will be given priority.

In Person -- Stop by to see us or schedule an appointment.

Reference staff are on call at the Medical Center Library's Service Desk Monday - Friday 9 am - 5 pm.
Need help with a more complex research question or database search? Individual consultations are available by appointment for Medical Center faculty, staff and students. Please contact the Library Service Desk at (919) 660-1100 to set up an appointment. Generally, consultations can be scheduled within 3-5 days of calling.

Email a Reference Question

Please fill out this form completely. In order to respond to you, we will need an email address, phone number, or mailing address. Note: You may also send us an email directly at mclref@mc.duke.edu.

Your name:

Your complete email address:

Your phone number:

Your status: Faculty Staff Student Other

Your department:

In the box below, describe your request in complete sentences. Please provide as much background information as you can. If you want this material faxed or mailed to you, please include your fax number or mailing address.

We are pleased to help you find health information resources. However, we cannot answer questions about your medical case or give you specific medical advice. Please contact your health care provider for specific information about your case.