We're here to help: either online, by phone, or in person!
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IM us at dukemclref
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- Reference staff are available Monday - Friday from 9 am - 5 pm.
- Chat directly from this page, or IM us using your AOL, Yahoo, Google Talk or Meebo account.
- If you have a wireless mobile device and an AOL screen name, you can download AIM for your Palm or PocketPC.
- While we will attempt to answer all your questions via IM, we may ask you to email us if your question requires more detailed instructions, information, or research assistance.
- Please do not send protected health information through this service: IM is not encrypted and is not a Duke-housed system.
- This service is exclusively for Duke faculty, students, staff and patients.
- Please let us know what you think about this service by completing a two question survey
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Text Us by Cell Phone
- Enter "dukemclref:" followed by your question in the textbox and send the message to 265010
- Don't forget the colon after our buddy name.
- You'll get a response back to your cell phone.
- Your normal text message rates and character limits apply.
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By Phone
- Call us at (919) 660-1100 and ask to speak to a librarian. Reference staff are available Monday - Friday from 9 am - 5 pm.
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By Email -- Please use this form or email us at mclref@mc.duke.edu.
- Email is checked throughout the day between 9am and 5pm, Monday through Friday. If your question is urgent, please call or IM us.
- While we respond to most questions within 24 hours, response time will depend on the nature of the question.
- This service is primarily for members of the Duke University community or for questions about the Medical Center Library's collections. Please note that these questions will be given priority.
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In Person -- Stop by to see us or schedule an appointment.
- Reference staff are on call at the Medical Center Library's Service Desk Monday - Friday from 9 am - 5 pm.
- Need help with a more complex research question or database search? Individual consultations are available by appointment for Medical Center faculty, staff and students. Please contact the Library Service Desk at (919) 660-1100 to set up an appointment. Generally, consultations can be scheduled within 3-5 days of calling.
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Email a Reference Question
Please fill out this form completely. In order to respond to you, we will need an email address,
phone number, or mailing address. Note: You may also send us an email directly at mclref@mc.duke.edu.
To request a copy of a specific article, please use our
interlibrary loan system.
We are pleased to help you find health information resources. However, we cannot answer questions about your medical case or give you specific medical advice. Please contact your health care provider for specific information about your case.
